Return and refund policy
Conditions of sale
The following Standard Conditions of Sale shall govern all transactions, except as otherwise specifically agreed in writing by the Buyer and Seller.
Acceptance of order
By ordering any goods from the Seller the Buyer will be deemed to accept that these conditions take precedence over any other conditions contained on or in any letter, order form or the like received by the Seller in connection with the goods so ordered unless specifically agreed in writing.
Prices include free delivery anywhere on mainland UK. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.
Preferred method of payment is by credit/debit card .
Delivered on a pallet to pavement level. The pallet has to be disposed of by the customer. If you fail to accept the delivery, there will be a charge (£50) to redeliver.
All goods must be examined on delivery and any fault or missing item(s) noted in full on the accompanying paperwork. Failure to comply with the above, will result in all claims for damage, fault or missing items being rejected. If you are not satisfied with your purchase, you may return it to us (at your own cost) within 14 days, and receive a full refund on your order. To qualify for a refund, items must be returned without damage, in the original packaging. You are responsible for arranging return transit of the items, and for the costs involved. Do not damage the packaging. Please notify us within 24 hours if you intend to return a purchase. Authorisation is required prior to the return of any item. We will give you instructions on where to return the items. We recommend that you insure returned items for the full value prior to return. Leather is a natural skin, there will be individual grain, natural skin markings and shade variations. Each hide is totally individual, and surface growth and bruise marks distinguish it from plastic. These marks are features of skin, not faults. Colour matching our products with furniture, paint or material purchased from another source is not a condition that qualifies to return an item. Colour matching is not a condition that qualifies for a return under this return policy. No warranty for colour matching is expressed or implied. Digital photography has been used to capture colour samples in real life high resolution images posted on our website. We can also provide you with colour samples for most of our products. However, digital photography is not a true representation of colour samples. In addition, the colour settings on any computer may be altered.
All warranties are on a “back to base, replacement parts” basis. The Company will replace faulty parts for the duration of the guarantee totally free of charge. Replacement parts/items will have to be paid for in advance and will be credited when faulty part/item is received back in our warehouse. Customers must return the faulty part in adequate packaging to ensure no further damage. The company must be notified in advance and have authorised the return/replacement. Having inspected the part, the Company will then arrange for a replacement to be sent, free of charge. The company reserve the right to charge for any repairs or replacements, where misuse has occurred.
To ensure that your warranty is valid, it is necessary to maintain your furniture and ensure its proper use throughout the warranty period. In particular; upholstery must be cleaned and hoovered on a regular basis. Where relevant, weight limits must be noted and adhered to at all times. Desking should be checked six monthly to ensure that fittings remain secure. Furniture must not be moved other than by professional personnel who are trained to do so.